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Conflict management in the workplace

Offering strategies to effectively deal with conflict in professional settings.

  • Nederlands / Français / English
  • Professional Course
Conflict management in the workplace

What you will learn

Conflicts are often the result of miscommunication or conflicting interests. Effective approaches are active listening, where everyone has the opportunity to express themselves, and open communication to avoid misunderstandings. Neutrality and mediation are essential, as is training in conflict resolution. Fostering a culture of respect and constructive feedback can put disagreements into perspective and facilitate resolution.

  • Interactive discussions about the nature and resolution of conflicts.
  • Group activities to simulate conflict scenarios.
  • Feedback sessions discussing personal experiences of conflict.
  • Role-playing exercises for handling conflict situations.
  • Hands-over exercises with tools designed for conflict resolution.
  • Scenario-based activities to navigate challenging conversations.
  • Collaborative projects to design conflict management policies.
  • Case studies of successful corporate conflict resolution.

Course Content

Understanding the Nature of Workplace Conflict

Requirements

  • Commitment to maintaining harmony and resolving disagreements swiftly.
  • Awareness of the root causes and implications of professional conflicts.
  • Openness to mediate disputes and guide employees in conflict resolution.
  • Desire to foster a culture of understanding and open communication.
  • Start DateOn request
  • LanguageNederlands, Français, English
  • CertificateYes
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