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Managing conflicts and difficult conversations

Strategies and techniques for dealing with and resolving conflict in the workplace.

  • Nederlands / Français / English
  • Professional Course
Managing conflicts and difficult conversations

What you will learn

Learn how to identify tensions and disagreements before they escalate. Acquire skills to resolve conflict and restore harmony in the workplace.

  • Interactive Workshops on Conflict Resolution Techniques.
  • Group Tasks to Practice Resolving Simulated Workplace Conflicts.
  • Role Play Exercises to Navigate Different Conflict Scenarios.
  • Feedback Sessions Discussing Personal Experiences of Workplace Conflict.
  • Case Studies on Effective Conflict Resolution in Businesses.
  • Hands-on Exercises to Practice Negotiation and Mediation Techniques.
  • Collaborative Projects to Design Company-Wide Conflict Resolution Guidelines.
  • Scenario-Based Activities to Address Different Conflicts and sorts to be solved.

Course Content

Understanding Workplace Conflicts

Requirements

  • Interest in fostering a harmonious work environment and resolving disputes.
  • Awareness of common sources of workplace conflict and their implications.
  • Openness to engage in mediation and facilitate constructive dialogues.
  • Commitment to proactive and amicable conflict resolution.
  • Start DateOn request
  • LanguageNederlands, Français, English
  • CertificateYes
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